Cancellation and Refund Policy
Hexnbit EdTech Pvt. Ltd.
By enrolling in an Online and/or blended learning course or purchasing any of our Services and providing Hexnbit Edtech Pvt. Ltd. with your payment information, you hereby agree to these payment terms. To purchase any services or products offered by Hexnbit Edtech Pvt. Ltd. through the Services, you must have Internet access and a current valid accepted payment method as indicated during the sign-up process (“Payment Method”). You agree to Hexnbit Edtech Pvt. Ltd., or its third-party payment provider, storing and accessing your payment information. You also agree to pay the applicable fees for the services or products you purchase through the Hexnbit Edtech Pvt. Ltd. Services as they become due, whether on a one-time, instalment, or subscription basis. Fees may vary based on your location, the type of Payment Method used, where your Payment Method was issued, or other contractual arrangements. Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Hexnbit Edtech Pvt. Ltd. does not support all payment methods, currencies, or locations for payment and may vary such offerings from time to time. Additionally, you understand and agree that not all promotions and pricing are available to all students, and that specific additional terms and conditions (such as the Special Online and related educational Terms) may apply to certain promotional programs, pricing, or geographic locations. You agree to use your own valid Payment Method and not impersonate or otherwise use a Payment Method to avoid regulatory restrictions.
Automatic Subscription Based Payments. BY SELECTING AN AUTOMATIC SUBSCRIPTION BASED ENROLLMENT, YOU EXPRESSLY AUTHORIZE Hexnbit Edtech Pvt. Ltd. TO AUTOMATICALLY CHARGE THE APPLICABLE RECURRING MONTHLY FEE AND ANY AND ALL APPLICABLE TAXES TO YOUR PAYMENT METHOD UNLESS AND UNTIL YOU CANCEL, ARE REMOVED, OR GRADUATE OR COMPLETE THE PROGRAM. For any Services or products that are provided on an automatic subscription basis, unless otherwise specified during enrolment, your first monthly payment will be charged to your Payment Method upon your purchase date. Upon completion of your purchase, your access to the Online and/or blended learning course begins, and so does the two (2) day refund period. For some Online and/or blended learning course s, you may be provided access to a limited Online and/or blended learning course preview period (Course Preview) and your first payment will be scheduled for the date of the end of the Course Preview. At the time of the first scheduled payment, your Payment Method will be charged and your automatic-renewal subscription will start; as does the two (2) day refund period at that time. You may not receive a notice from us that your two (2) day refund period has ended or that the subscription-based payments have begun. Your subscription will continue on a month-to-month basis with recurring payments unless and until you cancel, are removed, or graduate or complete the program. You agree to pay the then-current applicable monthly payment.
After the first-month automated subscription payment, for each subsequent month, the monthly fee will automatically be billed on the monthly 5th date of next month.
Personal information collected by Company
The company collects information in several ways. When you register for a course available with us, we may ask for contact information such as your name, address, telephone number and e-mail address, and for billing information. We may also ask you to complete certain forms or surveys that gather information about you, your academic background, business, profession, job and your opinions or comments. Correspondence sent to us by you or by third parties about your activities, including letters or emails, may be collected into a file specific to you.
Manual Subscription Payments.
If you elect to pay by manual monthly subscription payment for an Online and/or blended learning course, you will be required to make a payment each month in order to manually renew your subscription and to maintain your access to the Online and/or blended learning course. Your two (2) day refund period will start upon your payment and access to the Online and/or blended learning course. In the event that you fail to manually renew your monthly subscription payment, your access to the Online and/or blended learning course will end at the end of the monthly period for which you have paid. If you terminate your manual subscription and re-enroll for the same Online and/or blended learning course, you will gain access to the Online and/or blended learning course and be provided a two (2) day refund period, provided, however, Students are only entitled to one refund per Online and/or blended learning course.
For Online and/or blended learning course s that are provided on a fixed-term basis there will be a one-time fee set forth on the applicable Online and/or blended learning course information and enrollment page. Payments will be in a one-time, flat fee which is paid upfront. Your 7-day refund period will comment upon your date of purchase for the Online and/or blended learning course.
Cancellation & Refund Policy
1. Cancellation & Refunds:
i. Online Training For Self Placed Learning:
Raise refund request within 3 days of purchase of course. The money-back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provide
ii. For Instructor Led Training:
Raise refund request within 3 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% of the content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money-back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
iii. For Classroom Programs:
No refund will be applicable once part/full payment is done. Cancellation & Refunds: Classroom Training Hexnbit EdTech Pvt. Ltd., reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness, or force majeure events (like floods, earthquakes, political instability, etc)
2. In case Hexnbit EdTech Pvt. Ltd. cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 3 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
3. In case Hexnbit EdTech Pvt. Ltd. cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming classroom batch without any extra charges and In case they don’t prefer classroom training they will be rescheduled to the upcoming live virtual class.
4. If a cancellation is done by a delegate 10 business days (or more) prior to the event, 20% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
5. If a cancellation is done by a delegate after 10 business days (or less) of the event, no refunds will be made.
6. No refunds or credits will be available for participants who fail to attend both days of the course.
7. Refund request can be initiated in two ways:
i. From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one
ii. In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.
8. Duplicate payment:
Refunds of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of Hexnbit and the Online and/or blended learning course after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by cancelling at any time. If you accept the new subscription, its terms and conditions with these Terms will apply for all future months.
When you purchase any Online and/or blended learning course or other Service or product from Hexnbit, you agree to pay not only the applicable fee, but also all applicable sales, use, value-added, transaction taxes, or other government-required fees and charges that Hexnbit determines it is required to collect (taxes). Please note that Hexnbit will calculate the Estimated Taxes at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Hexnbit to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where GST / VAT collection is required, if any, GST/ VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Hexnbit harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, GST/VAT, and any related penalties and/or interest.
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